I didn't receive any Liter Balance after I topped up.

We sincerely apologize for the inconvenience.

Possible solutions to this include:

• Waiting for a few minutes for the transaction to be processed, as there might just be heavy mobile traffic at the moment

• Restarting the app to refresh the Liter Balance and see if the topped up volume has been reflected

If the problem still persists after applying the above measures, kindly send an email to support@pricelocq.com or reach out to us on Messenger with the following details so we can assist you further.

If you topped up using your LOCQPay Balance:

• Name

• Registered mobile number

• Transaction ID (can be found on the Transaction History page, which is accessible via the History tab at the bottom of the homepage)

• Date and time of the transaction

• Screenshot of the transaction details (from the Transaction History page)

If you topped up directly using your credit/debit card:

• Name

• Registered mobile number

• Transaction ID (can be found on the Transaction History page, which is accessible via the History tab at the bottom of the homepage)

• Date and time of the transaction

• Screenshot of the transaction details (from the Transaction History page)

• Last 4 digits of the credit/debit card used

• Screenshot of credit/debit card billing, if available

• Photo of valid ID