We sincerely apologize for the inconvenience.
Possible solutions to this include:
Ensuring your selected payment method has enough balance to cover your top-up amount
Waiting for a few minutes for the transaction to be processed, as there might just be heavy mobile traffic at the moment
Restarting the app and trying again
If the problem still persists after applying the above measures, or if you believe you have been charged for a failed transaction, kindly send an email to support@pricelocq.com or reach out to us on Messenger with the following details so we can assist you further:
Name
Registered mobile number
Date and time when problem was encountered
Screenshot of the problem
Phone model
Phone OS (e.g. iOS 13, Android 9.0)
Internet provider
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