How can I cash in or top up my wallet using Online Bank in PriceLOCQ for Business via the fleet portal?

You can top up your wallet using the Online Bank option in the PriceLOCQ for Business fleet portal by following these steps:

STEP 1: In your portal, navigate to Cash Flow, then click Cash In.

STEP 2: Select Online Bank.

STEP 3: Choose your preferred bank and enter the amount to cash in.

STEP 4: Click Continue and wait for the page to load and process your transaction. 

STEP 5: A notification will appear confirming that the payment instructions (Dragonpay) have been sent to your email address. A corresponding Cash In ID with a Pending status will also be generated, which you can check on the Cash In History page.

Note: Please note that some banks for online bank cash in transactions use a different payment processor. When you click Continue, you may be redirected to another website to complete the transaction.

STEP 6: After completing the payment instructions, the bank will validate the payment. Please note that validation time depends on the bank’s processing policy. Once validated, the Cash In ID status will change to Success.

    Note: If there are issues with the deposit, Dragonpay will contact you via email for further coordination.

If the transaction fails, contact your SEAOIL Account Manager and provide the Cash In ID along with a copy of the proof of payment. They will coordinate with the PriceLOCQ for Business (PLB) support team to check the issue in coordination with Dragonpay and Payment Partner Processor.

For any inquiries or concerns, kindly reach out to your respective Account Managers or email us at plb-support@locq.com.

Note: Please ensure that your Account Manager is copied (cc’d) in your email when reaching out to our support team.