If you're manually topping up your PriceLOCQ for Business (PLB) account, here's a quick guide on processing times and how to submit your request properly.
How long does manual cash-in verification take?
All manual cash-ins are verified by our Finance Department during business hours (Monday to Friday, 8:00 AM to 5:30 PM, excluding holidays).
Verification Times by Payment Method
Business days - Our office hours are from 8:00 AM to 5:30 PM, Monday to Friday, excluding public holidays.
How do I send a manual cash-in request?
Send us the proof of payment or deposit to plb-support@locq.com.
Make sure to include or CC your Account Manager in the email, with the subject: "Manual Cash In: [Company Name]" (e.g., "Manual Cash In: ABC Company")
Once we receive the proof of payment or deposit, we will forward it to our finance team for verification.
Once verified or cleared, you will be notified about your cash in via email by our PLB Support Team.
Please note that we will deduct Php 50.00 to your cash-in amount for the transaction fee.
Important Reminders:
Requests sent outside business hours will be processed on the next business day.
Always use the correct subject line.
Attach complete and clear proof of payment.
Incomplete or incorrect submissions may cause delays.
For any inquiries or concerns, kindly reach out to your respective Account Managers or email us at plb-support@locq.com.
Note: Please ensure that your Account Manager is copied (cc’d) in your email when reaching out to our support team.
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