I didn't receive any LOCQPay Balance after I cashed in.

We sincerely apologize for the inconvenience.

Possible solutions to this include:

• Waiting for a few minutes for the transaction to be processed, as there might just be heavy mobile traffic at the moment

• Restarting the app to refresh the LOCQPay Balance and see if the cashed in amount has been reflected

If the problem still persists after applying the above measures, kindly send an email to support@pricelocq.com or reach out to us on Messenger with the following details so we can assist you further:

• Name

• Registered mobile number

• Date and time when problem was encountered

• Screenshot of the problem

• Phone model

• Phone OS (e.g. iOS 13, Android 9.0)

• Internet provider